Terms and Conditions – Align Studios
About Us
Align Studios is a wellness-focused business offering yoga, personal training, and wellbeing sessions. We are based in Somerset, UK.
Contact: +44 7833141113
Address: Align Studios, Rose Garth, Manor Lane, Wedmore, Somerset, BS284EL
Email: ellie@align-studios.com
Website: www.align-studios.com
The guidelines outlined below are to ensure that the relationship between the Trainer and Client & the responsibilities of both parties are clearly appreciated and understood.
Trainer's Responsibilities:
1. Your Trainer will design a personalized program meeting the client's needs and goals that is safe, effective and conductive.
2. Each session will last between 45 - 55 min, based on the client’s fitness level & abilities. This will be discussed & agreed before training.
3. Your Trainer will provide guidance regarding proper exercise techniques.
4. Your Trainer will maintain a record of client progress and provide necessary feedback.
5. Your Trainer will evaluate and modify the personalised program as necessary according to the client's progress, needs and goals.
6. If your Trainer is late for a session, that time is owed to the client.
7. The Trainer will notify the client with at least 6 hours if they need to cancel, at which time the session will be rescheduled.
8. Your Trainer is self-employed, works with & out of Kings Fitness & Leisure and accepts direct or additional payment for her services in bank transfer or cash payments.
9. All information regarding the client's program and progress is confidential and will remain on record solely for the period of training with the Trainer.
Client's Responsibilities:
1. Payment must be paid in full prior to the first training session. The trainer will not design the program before receiving payment. Payments should be made to the Trainer directly and in the form of bank transfer or cash.
2. The Client is expected to discuss all health history information and any medical concerns with the trainer.
3. All appointments times must be adhered to and end as scheduled. Any time lost due to client being late is considered part of the appointment and is non-refundable. Unless notified the trainer will wait 15 minutes and if the client does not give notice or attend after their appointed time, the session is deemed as forfeited.
4. Client must give 24 hour’s notice for any cancellation or rescheduling of a session. Failure to do so will result in forfeit of the session.
5. The client will communicate any discomforts, pain or concerns experienced during or arising from a session.
6. Client shall abide by rules and policies of Kings Fitness & Leisure.
7. Sessions must be used within 6 months of purchase, unless other arrangements have been made with the trainer.
8. If client, for any reason, does not fulfil all of their sessions in the agreed package, no refund will be given.
9. Client acknowledges that the relationship between client and trainer is strictly professional, and that all communication should reflect this and thus must be specific to training. Should the client breach this, and act in an inappropriate manner, they subsequently forfeit their remaining sessions, and will not be provided with a refund.
10. Client acknowledges that he/she is in good health and physically able to participate in a personalised program. By signing below, client acknowledges and agrees that he/she has no limiting health conditions that would preclude participation in an exercise program and will immediately inform the trainer should a health condition arise during the client's participation in the personalised program. The Trainer nor Kings Fitness &Leisure do not accept any liability for injuries sustained through the client’s failure to notify them of any pre-existing or future psychical or mental condition.
11. Personal Training Clients may train at home or location of choice (if suitable) agreed upon before commencing. This may include an additional charge.
Client Conduct
- We ask all clients to treat instructors and fellow participants with respect.
- Align Studios operates a strict zero-tolerance policy for harassment, discrimination, or aggressive behaviour.
- Align Studios reserves the right to refuse service or remove individuals from a session if behavior is disruptive, unsafe, or inappropriate.
Intellectual Property
- All content on our website and within our sessions or classes (including videos, images, branding, and text) is the property of Align Studios and may not be copied, reproduced, or distributed without written permission.
Privacy
- We are committed to protecting your personal data.
We may collect the following types of personal information:
Contact Information: Name, address, email address, phone number
Booking Details: Sessions you attend, membership type, payment status
Health Information: Any health conditions you choose to disclose that may affect your practice (e.g. during registration or waivers)
Marketing Preferences: Your consent to receive brand updates or promotions
Website Data: Cookies, IP address, and browsing behaviour (if using our website)
We use your personal data to:
Manage bookings and payments
Communicate about schedule changes or updates
Send occasional marketing emails (only with your consent)
Provide a safe and inclusive environment tailored to your needs
Comply with legal and insurance obligations
Legal Basis for Processing
Under the UK GDPR, we rely on the following legal bases:
Consent – for marketing communications and storing health notes
Contract – to manage bookings, memberships, and class attendance
Legal obligation – for record-keeping and insurance purposes
Legitimate interests – for running and improving our services
How We Store and Share Your Information
Your data is stored securely using trusted tools such as [e.g. Acuity]
We never sell your data.
We may share data with third parties (e.g., payment processors or scheduling apps), but only where necessary and compliant with GDPR.
Your Rights Under the GDPR
You have the right to:
Access the data we hold about you
Correct inaccuracies
Request deletion of your data (unless legally required to keep it)
Withdraw consent at any time (e.g., unsubscribe from marketing emails)
Lodge a complaint with the Information Commissioner’s Office (ICO)
Cookies
Our website may use cookies to improve user experience and understand traffic. You can adjust your browser settings to decline cookies.
Policy Updates
We may update this policy from time to time. We’ll notify you of any significant changes via email or website notice.
Photography & Video Rights
- From time to time, Align Studios may take photographs or videos during sessions or events for use in marketing and promotional materials, including on our website and social media.
- By attending a session, you consent to the use of your image for these purposes unless you inform us otherwise in writing prior to the session.
- If you do not wish to be photographed or filmed, please notify your instructor or email us at ellie@align-studios.com.
- All media remains the property of Align Studios and may be used without compensation.
Safeguarding
- Align Studios is committed to providing a safe and respectful environment for all clients, instructors, and members of the community.
- We operate a zero-tolerance policy toward harassment, discrimination, abuse, or inappropriate behaviour in any form—whether in person, by email, or via social media.
- We reserve the right to remove comments, block accounts, and/or report individuals to platform providers or local authorities if any communication is deemed threatening, hateful, or unlawful.
- If we receive a complaint about your conduct, we reserve the right to investigate, and based on the outcome, we may:
- Cancel your membership or booking options.
- Ask you not to attend any further classes or sessions.
- Inform other businesses, studios, or communities you engage with, where appropriate.
- Report the matter to local authorities if required.
In all cases, we aim to handle safeguarding concerns discreetly and sensitively, sharing only the minimum necessary personal information and keeping complainants anonymous where possible.
Contact Us
If you have any questions about these terms, please contact:
Align Studios, Rose Garth, Manor Lane, Wedmore, Somerset, BS284EL
Email: ellie@align-studios.com
Mobile: +44 7833141113
Changes to Terms
- We may update these Terms and Conditions from time to time. Any changes will be posted on this page, with the date of revision noted below.
These Terms & Conditions, Privacy & Safeguarding Policy were last updated on 18th October 2025.